Phone Number Privacy Policy

At Onyx Psychological Solutions, we respect your privacy and are committed to protecting the personal information you share with us, including your phone number. Below is our policy on how we use, store, and protect your phone number according to CTIA guidelines.

1. Collection of Phone Numbers

We collect your phone number when you provide it to us as part of your client intake process. We may also collect phone numbers during regular communication, such as scheduling appointments or responding to your inquiries.

2. How We Use Your Phone Number

Your phone number is used to:

Confirm Appointments: We may send reminders or confirmations of your scheduled sessions via text or phone calls.
Communicate with You: If needed, we may use your phone number to contact you regarding service-related matters, such as follow-up on appointments, check-ins, or important updates about our practice.
Emergency Contact: In rare cases, we may use your phone number in an emergency or if we cannot reach you by other means.

We will never use your phone number for marketing or promotional purposes unless you explicitly opt into such communications.

3. Consent to Receive Communications

By providing your phone number, you consent to receiving phone calls, texts, and voice messages from Onyx Psychological Solutions for purposes related to your services. You can opt-out of text communication at any time by notifying us.

4. Third-Party Sharing

We do not sell, share, or rent your phone number to third parties. Your phone number will only be shared if:

You provide written consent for us to do so.
It is required by law (e.g., in case of legal proceedings or a court order).
It is necessary to protect your safety or the safety of others (as required by law or ethical guidelines).

5. Data Security

We take your privacy seriously. Your phone number and other personal data are securely stored and protected against unauthorized access. We implement physical, technical, and administrative measures to safeguard this information.

6. Opt-Out and Preferences

You can choose to stop receiving text messages or phone calls at any time by:

Replying "STOP" to any text message you receive from us.
Contacting us directly via email or during your session to update your communication preferences.

Please note, if you opt-out of certain communications (e.g., appointment reminders), it may affect how we provide services to you.

7. Changes to This Policy

We may update this Phone Number Privacy Policy from time to time. Any changes will be posted on our website, and if significant changes are made, we will notify you through the contact information you have provided.

8. Contact Us

If you have any questions or concerns about this policy or the use of your phone number, please contact us at:

Onyx Psychological Solutions
Email: info@onyxpsychological.com
Phone: 843-624-4125